Typically one has to go to the Immigration Board and bring the following documents:
1) identification - birth cert or new IC
2) passport photo
3) old passport
4) renewal fee
Note that the procedure consists of the following:
1) verification - examination of identification, thumb print verification
3) processing of the passport
Online process covers the first 2 steps. The board guarantees a passport processing time of max 1 hour so be prepared to spend that time lepaking somewhere waiting for your passport to be ready.
1) Plop your butt in front of the PC
I always recommend IE, Chrome may be my personal favourite but IE's still the most reliable for online transactions etc.
Go to the online renewal site here, and prepare the following:
- current passport
- soft copy of passport photo
- credit card (online banking not provided) for renewal fee
2) Get crackin'
Log in and checked the particulars (pre-saved from your previous application). Make sure you fill up all the necessary fields.
Upload your photo, ensure that there's no white border; in my experience I didn't check and the photo was rejected. Luckily I brought the photo for the processing.
Select your collection centre. Remember that you're not allowed to change the collection centre so please spend some time to choose the centre that's most convenient for you.
3) Pay the dough
Select your credit card merchant, proceed to pay either:
- RM100 for 2 yrs
- RM300 for 5 yrs
Print the receipt; this is important for collection. I'd a mild panic attack when I read the receiving centre was in Putrajaya; I selected KL without checking which centre it meant. Luckily for me it was the branch off Jalan Duta *whew*
4) Collection time
I went with a colleague to the branch off Jalan Duta. Outdoor parking's free and the only option. It was scalding hot outside (we reached around 12.30pm) so luckily we managed to get a spot near to the entrance.
It was my first time to Solaris Dutamas, we headed to the popular food court (non-halal) and settled for Kin Kin pan mee. We finished lunch and came back armed with Chatime after 40min. The passports were ready and we headed back to work.
This service is a great way to save time and do many of the important steps within the comfort of your home.
You may opt to use the kiosk at the branch, but you'll still need to wait out the processing time.
Thanks to the board for a very useful and simple service. Now I'm fit for travel woo hoo! :D
PS2. Currently the passport renewal system is offline